Shipping Policy
Orders
All orders are shipped within 48 hours Monday - Friday. We ship parcels via Canada Post.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase.
1. Please email mail@excalibur.bc.ca to request a refund.
2. Mail your returned item to:
Excalibur Sharpening & Supply Ltd.
#8, 18812 - 96th Ave
Surrey, BC V4N 3R1
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
